User Onboarding is the process of guiding users to find value in a product. This process is an essential part of digital adoption because of its role in making the most of the initial experience. When users interact with a product for the first time, it is make-or-break time because this is when software loses most consumers.
User Onboarding consists of:
The initial experience
Training, product tours, or product walkthroughs
The last goal is for the user to achieve the Aha moment.
User onboarding is far more than simply showing users how to use a product. To achieve good user acquisition, developers need to show users why they should use a product and provide them with the guidance necessary to find value.
Consumers have become used to excellent user onboarding. So, to compete in a crowded marketplace, products need to achieve specific onboarding goals, including:
Teaching users to use a product
Making them feel valued and welcome
Have a dynamic approach to the learning curve within the new software