Assistant is a widget for your users enabling them to get help in a very simple way. Usetiful content mainly is available in the first days of the user's journey but with assistant whenever users need help, they can find it in a non-intrusive way and without leaving the page.
Assistant contains resources such as:
- Help articles (Existing articles can be added - New articles can be created directly in the Assistant editors)
- Links
- Products tours
How to create assistant?
After login into your Usetiful account click on the Assistant button on the overview page then click on create assistant.
Adding resources is done via the "Add resource" button, where you can select a type of resource.
Setting Up Settings For Assistant
Page targeting
Defines conditions for pages where the assistant should be available on. Learn more in the following article.
Show Usetiful button
You can set Usetiful button for the assistant to whether the assistant can be accessed via button on the right or left bottom corner. You can also define the name of the button.
Setting Up Priority
If you have multiple assistants targeting different pages, you can set priorities to determine which assistant should be displayed when multiple conditions apply. The assistant with the highest priority will take precedence.
For example, you may have:
- A general assistant available on all pages.
- A specific assistant targeting particular pages.
By assigning a higher priority to the specific assistant, users landing on those pages will see the targeted assistant instead of the general one. This ensures that users always receive the most relevant support based on their location within your platform. (available for Premium and Enterprise plans.)
*Please note that Assistant is shown only when there is no tour in progress, no auto-played tour, or a non-dismissed Checklist on the same page.
How to distinguish cloned assistants?
Assistant name is a visible part for editors.
Assistant visible title is visible in the header of selected assistant (for end-users).
According to the filled fields above the assistant will look like in the picture below.
The Assistant list with differentiated names can look like the following picture.
