FAQ

Browser support
Usetiful is a web application that operates within an internet browser. We support the following browser versions: End users The user onboarding experi...
Tue, 27 Oct, 2020 at 10:02 AM
Triggering by Element Appears
Triggers on tour steps allow you to introduce product tours even in complex environments - such as single-page applications, or when you are dealing with an...
Thu, 10 Dec, 2020 at 8:41 PM
Why is my pointer showing in right bottom corner?
Pointers are always linked to a specific element. Once pointer is loaded on page, it positions itself next to the element and points to it.   In case t...
Sun, 21 Feb, 2021 at 9:18 PM
My tour starts every time - what is the problem?
Your tour starts every time and shows continuously to users that have seen it before? There are two possible causes of this issue: Tour settings Ple...
Mon, 8 Mar, 2021 at 4:08 PM
Phone call or screen sharing with Usetiful team
We believe that good user onboarding should not be expensive. That is why we offer Usetiful Free (a free-forever license) and Usetiful Plus (paid plan with ...
Tue, 6 Apr, 2021 at 10:11 PM
What's Usetiful watermark and how to remove it
Usetiful watermark is a bar at the bottom of each step in tours created in Usetiful Free plan. Text "Powered by Usetiful" contains a link that ope...
Fri, 14 May, 2021 at 6:52 PM
Preview is not working, what should I do?
Did your preview not started as expected? Let´s try out a different approach: Go to your page Open Usetiful browser plugin directly from Chrome (it ...
Mon, 31 May, 2021 at 8:51 PM
Testing Usetiful integration
You have integrated Usetiful to your page, created a new tour, but no content is showing. What are the most common issues to check? Issues with content ...
Mon, 21 Jun, 2021 at 1:07 PM