FAQ

What is an assist?
Counting and billing customers for “assist”-s is the fairest and most customer-centric approach in user onboarding and product tour software. Usetiful is pi...
Fri, 22 Nov, 2024 at 4:55 PM
Why Do Views/Assists Differ from the CSV User Count?
The metrics are not expected to match precisely because they measure different things: Metric What it Measures Calculation Basis Views Total display...
Thu, 20 Nov, 2025 at 6:41 AM
Invite Your Team Members to Your Account
Usetiful makes it fast and easy to build onboarding content collaboratively with your team. You can invite team members to your account to work on content t...
Thu, 20 Nov, 2025 at 10:47 AM
Browser support
Usetiful is a web application that operates within an internet browser. We support the following browser versions: End users The user onboarding experi...
Thu, 17 Apr, 2025 at 10:38 AM
Spaces
Spaces is a premium feature designed for teams managing multiple projects or environments from a single account. It allows you to organize your content, man...
Tue, 23 Dec, 2025 at 7:57 AM
Employee onboarding
How to display your content with employee onboarding: 1- Create content (Tour-Checklist-Smart tips) 2- It is crucial to set up the correct targeting to en...
Thu, 16 Feb, 2023 at 11:39 AM
Enhance the security of your Usetiful account by setting up Single Sign-On (SSO) through Azure
Enhance your account security by enabling Single Sign-On (SSO) via Azure. Start by completing the setup in Azure. Once that's done, switch to your Useti...
Wed, 2 Jul, 2025 at 12:58 PM
What's Usetiful watermark and how to remove it
Usetiful watermark is a bar at the bottom of the Usetiful content. It appears in Usetiful Free and Usetiful Plus plans. Text "Powered by Usetiful"...
Wed, 28 Feb, 2024 at 9:09 AM
Affiliate program terms
Usetiful allows to earn commission for recommending our software to your friends. Please register an affiliate account here (direct link https://www.us...
Fri, 3 Jun, 2022 at 10:24 AM
How to apply promotional or discount codes
From time to time, Usetiful team might grant you a promotional code. This is how you can redeem it on your account: When starting a new plan 1) C...
Thu, 24 Nov, 2022 at 3:42 PM