FAQ

Browser support
Usetiful is a web application that operates within an internet browser. We support the following browser versions: End users The user onboarding experi...
Wed, 9 Feb, 2022 at 2:14 PM
Triggering Tour Steps by Element Events
Triggers on tour steps allow you to introduce product tours even in complex environments - such as single-page applications, or when you are dealing with an...
Wed, 10 Nov, 2021 at 7:14 PM
Why is my pointer showing in right bottom corner?
Pointers are always linked to a specific element. Once pointer is loaded on page, it positions itself next to the element and points to it.   In case t...
Sun, 21 Feb, 2021 at 9:18 PM
My tour starts every time - what is the problem?
Your tour starts every time and shows continuously to users that have seen it before? There are two possible causes of this issue: Tour settings Ple...
Mon, 8 Mar, 2021 at 4:08 PM
Phone call or screen sharing with Usetiful team
We believe that good user onboarding should not be expensive. That is why we offer Usetiful Free (a free-forever license) and Usetiful Plus (paid plan with ...
Tue, 6 Apr, 2021 at 10:11 PM
What's Usetiful watermark and how to remove it
Usetiful watermark is a bar at the bottom of the Usetiful content. It appears in Usetiful Free and Usetiful Plus plans. Text "Powered by Usetiful"...
Wed, 2 Mar, 2022 at 9:06 PM
Preview is not working, what should I do?
Did your preview not started as expected? Let´s try out a different approach: Go to your page Open Usetiful browser plugin directly from Chrome (it ...
Mon, 31 May, 2021 at 8:51 PM
Testing Usetiful integration
You have integrated Usetiful to your page, created a new tour, but no content is showing. What are the most common issues to check? Issues with content ...
Mon, 21 Jun, 2021 at 1:07 PM
What is an assist?
Counting and billing customers for “assist”-s is the most fair and customer-centric approach in user onboarding and product tour software. Usetiful is pione...
Wed, 29 Jun, 2022 at 11:29 AM
Affiliate program terms
Usetiful allows to earn commission for recommending our software to your friends. Please register an affiliate account here (direct link https://www.us...
Fri, 3 Jun, 2022 at 10:24 AM